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Privacy Statement 

Accuracy and Updates

While Three Rivers Health Center (“TRHC”) including Three Rivers Pharmacy (“TRP”) endeavors to maintain accurate information on this site, we reserve the right to change the information on this site without notice and are not responsible for costs or grievances incurred as the result of such changes.

Third-Party Sites

This website may contain hyperlinks to the other websites operated by parties other than TRHC (“third party websites”). TRHC does not control third-party websites and therefore is not responsible for their contents. TRHC’s inclusion of links to third-party websites does not imply any endorsement of the material on such websites or any association with their operators. Please note that this privacy policy does not apply to any third-party websites. It is recommended that you read the privacy policy of each website that you visit for your own knowledge and protection.


All suggestions or submissions received shall become the sole property of TRHC. Should a suggestion be implemented, TRHC is under no obligation to provide compensation.

Personally Identifiable Information

Personally Identifiable Information (PII) collected is voluntary and is used for registration information and information pertaining to your shipment. All PII is maintained in a secure database; TRHC does not sell or share its database with any other parties. TRHC does not sell, trade or rent personal information about website users.

Non-personally Identifiable Information

This site also collects non-personally identifiable information, including but not limited to: internet protocol (IP) addresses, cookies, internet tags and navigational data (server log files). This information is used for system management and to improve the content and navigation of the site.

SMS, Email and Mailing Lists

TRHC mailing lists are used primarily to send notices about services, activities, programs and your order status including but not limited to: order confirmation, shipping updates, delivery notifications and any relevant changes or delays in your shipment. TRHC does not sell, rent or share mailing list information, including email addresses, with commercial businesses.

Your contact information will be stored securely and will not be shared with third parties for marketing or any other purposes beyond shipment communication. By providing your phone number and email address, you consent to receiving these notifications. 

Patients will receive SMS notifications as needed to provide updates on their order status. Standard messaging and data rates may apply. The frequency of messages will depend on the status and updates related to their orders. While we strive to provide accurate and timely notifications, there may be instances where messages are failed, delayed, or misdirected. We are not responsible for any issues caused by failed or delayed SMS notifications.

If you prefer not to receive email delivery notifications from us, you can opt out by clicking on the “unsubscribe” link at the bottom of our delivery notification emails. For SMS notifications, the first SMS sent each month will include instructions to “Text STOP to opt out.” Or you may also contact our customer service team at (541) 435-7200 to opt out at any time.

Copyright Notice

The contents of this site, including all images, text, video and audio, are for personal, educational, referral and noncommercial use only. The contents of this site may not be reproduced in any form without permission from TRHC. Any form of image reproduction, transmission, performance, display or storage in any retrieval system is prohibited without the written consent of TRHC and other copyright holders. For copyright inquiries, please contact us by email.

Acceptance of these Terms

By using TRHC’s website, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not proceed with use of our website.

Adherence to Terms

If at any time you believe this site has not adhered to the terms listed above, please notify us by email.

Questions, Complaints and Contacts

If you have any questions about this Privacy Statement, your rights under this statement, and/or your dealings with TRHC’s website, you can contact TRHC by email or call (541) 435-7200.

Last revised July 2024

Notice of Privacy Practices

(Effective July 2024)



We are required by law to maintain the privacy of protected health information and to provide you with notice of our legal duties and our privacy practices with respect to that information. We are required to abide by the terms of the Notice of Privacy Practices currently in effect, but we reserve the right to change these terms at any time. Any changes will be effective immediately and will be available to you on our website (www.threerivers.health).


For Treatment. We may use or disclose your protected health information to provide you with medical treatment. We may disclose your protected health information to doctors, nurses or other members of our health care team who are involved in your care. For example, your physician may need to consult with specialists about your care. Your protect health information would be shared with them to help understand your health care needs.

For Payment. We may use or disclose your protected health information so that the treatment and services you receive at Three Rivers Health Center (“TRHC” or “we”) may be billed to you, an insurance company or third party. For example, we may need to give your health plan information about treatment you received so that your health plan will pay us or reimburse you for the treatment. We will not disclose your protected health information to third party payers without your authorization unless allowed to do so by law. You have a right to request the restriction of the disclosure of your protected health information to a health plan or other party when that information relates solely to a healthcare item or service for which you or another person on your behalf (other than a health plan) has paid us, and we are required to agree to such request.

For Health Care Operations. We may use and disclose your protected health information about you for health care operations. These uses and disclosures are necessary to make sure that all of our patients receive quality care. For example, we may use health information to assess the quality of the health care services provided to you or to evaluate the performance of our staff.


Business Associates. There are some services provided at TRHC through contracts with business associates. Examples include laboratory, external auditors, outside attorneys and others. Whenever an arrangement between a business associate and TRHC involves the use or disclosure of your protected health information, we will have a written agreement that will protect the privacy of your protected health information.

Appointment Reminders – We may contact you as a reminder that you have an appointment for treatment or health care services at THRC.

Treatment Alternatives – We may use your protected health information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Research – Under certain circumstances, TRHC may use and disclose population health information for medical research purposes. In most circumstances, we will ask for your specific permission if the researcher will have access to your name, address, or other information that reveals who you are. Before we use or disclose health information for research, the project will have been approved through this research approval process. We may, however, disclose health information about you to people preparing to conduct a research project as long as the health information does not leave TRHC.

As Required By Law – We will disclose your protected health information when required to do so by federal, state, or local law.

To Avert a Serious Threat to Health or Safety – We may use and disclose your protected health information when necessary to prevent a serious threat to your health or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to prevent the threat.

Organ and Tissue Donation – If you are an organ donor, we may release your protected health information to organizations that handle organ procurement or organ, eye, or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

Military and Veterans – If you are a member of the armed forces, we may release your protected health information as required by military command authorities. We may also release protected health information about foreign military personnel to the appropriate foreign military authority.

Workers’ Compensation – We may release your protected health information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illnesses.

Persons Involved In Your Care – Unless you object, we may, in our professional judgment, disclose your PHI to family, friends, or others identified by you to facilitate that person’s involvement in caring for you or in payment for your care. We may use or disclose your PHI to assist in notifying a family member, personal representative, or any other person responsible for your care of your location and condition. We may also disclose limited PHI to a public or private entity that is authorized to assist in disaster relief efforts to locate a family member or other persons who may be involved in some aspect of caring for you.

Public Health – As required by law, we may disclose your protected health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Health Information Exchange – We participate in one or more health information exchanges (HIEs) and may electronically share your PHI for treatment, payment, and healthcare operations purposes with other participants in the HIEs. HIEs allow your health care providers to efficiently access and use your pertinent medical information necessary for treatment and other lawful purposes. If you do not opt-out of this exchange of information, we may provide your health information to the HIEs in which we participate in accordance with applicable law. In order to opt-out, you must complete and submit a Health Information Exchange Opt-Out form. Upon receipt of your request, your PHI will continue to be used and disclosed in accordance with this Notice and the law, but will no longer be available electronically to otherwise authorized providers through our HIE(s).

Health Oversight Activities – We may disclose your protected health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes – If you are involved in a lawsuit or a dispute, we may disclose your protected health information in response to a court or administrative order. We may also disclose your protected health information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.

Law Enforcement – We may disclose your protected health information if asked to do so by a law enforcement official:

  • In response to a court order, subpoena, warrant, summons, or similar process;
  • To identify or locate a suspect, fugitive, material witness, or missing person;
  • About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
  • About a death we believe may be the result of criminal conduct;
  • About criminal conduct at TRHC;
  • In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description, or location of the person who committed the crime.

Coroners, Medical Examiners, and Funeral Directors – We may disclose your protected health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release health information about patients of the hospital to funeral directors as necessary to carry out their duties.

National Security and Intelligence Activities – We may disclose your protected health information to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

Confidentiality of Substance Use Disorder Patient Records – The confidentiality of substance use disorder patient records maintained by TRHC is protected by federal regulations. Generally, TRHC may not acknowledge the presence of an identified patient in a TRHC facility or component of a TRHC facility which is publicly identified as a place where only substance use disorder diagnosis, treatment, or referral for treatment is provided unless the patient consents to the disclosure in writing, or the disclosure is authorized by a court order. With your written permission, we may share these records with a health information exchange.

Any answer to a request for disclosure of patient substance abuse disorder treatment records which is not permissible under the federal regulations must be made in a way that will not affirmatively reveal that an identified individual has been, or is being, diagnosed or treated for a substance use disorder.

There are limited situations in which the federal regulation permits the disclosure of patient substance use disorder treatment information without your authorization. These include: to medical personnel to the extent necessary to meet a bona fide medical emergency in which the patient’s prior informed consent cannot be obtained; for the purpose of conducting scientific research, with certain confidentiality protections as specified by regulations; and in the course of a review of records on the substance use disorder program premises for an audit or evaluation, with certain confidentiality protections as specified by regulations.

Violation of the federal regulations governing confidentiality of substance use disorder information is a crime. Suspected violations may be reported to the United States Attorney for the judicial district in which the violation occurs and, if applicable, to the Substance Abuse and Mental Health Services Administration (SAMHSA) office responsible for opioid treatment program oversight.

United States Attorney’s Office
1000 SW Third Ave Suite 600
Portland, Oregon 97204

SAMHSA Center for Substance Abuse Treatment
5600 Fishers Lane
Rockville, MD 20857
Phone: 240-276-1600

Information related to a patient’s commission of a crime on the premises of a substance use disorder treatment program or against personnel of such a program is not protected. Reports of suspected child abuse and neglect made under state law to appropriate state or local authorities are not protected. The federal regulations do not prohibit TRHC from giving a patient access to their own records, including the opportunity to inspect and copy any records that a substance use disorder program maintains about the patient. The federal regulations governing substance use disorder treatment information are set forth at 42 C.F.R.§ 2.1 et seq.


Most uses and disclosures of psychotherapy notes, uses and disclosures of protected health information for marketing purposes, disclosures that constitute a sale of protected health information, and other uses and disclosures of protected health information not covered by this Notice will be made only with your written permission. If you provide TRHC with permission to use or disclose your protected health information, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose your protected health information for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures that we have already made with your permission, and that we are required to retain our records of the care that we provided to you.

Communication with Family and Friends – We may share your protected health information with family members or friends who are involved in your care and/or payment for your care if you tell us that we can do so, or if you do not object to sharing of this information. We may also share relevant information with these persons if, using our professional judgment, we believe that you do not object.


Although your health record is the property of TRHC, your protected health information belongs to you. You have the following rights regarding your protected health information:

Right to this Notice – You have a right to a paper copy of this Notice. You may ask us to give you a copy at any time. You may also obtain a copy of this Notice at our website: www.threerivers.health

Right to Inspect and Copy – You have a right to inspect and receive a copy of certain health care information pertaining to you including billing records. You must submit your request in writing to the:

Three Rivers Health Center
Attention: Compliance Officer
150 S. Wall St
Coos Bay, OR 97420

If you request a copy of such protected health information, we may charge a fee for the costs of copying, mailing, or other supplies associated with your request.

We may deny your request to inspect and copy in certain limited circumstances. If you are denied access to your health record, you may request that the denial be reviewed. We will comply with the outcome of the review.

Right to Request Amendment – You have a right to ask that your protected health information be amended by giving a written request to our Compliance Officer. We have the right to deny this request under certain circumstances. You may write a statement of disagreement if your request is denied. This statement of disagreement will be stored in your health record and included with any release of your records.

Right to an Accounting of Disclosures – You have the right to receive an accounting of disclosures. This is a record of certain disclosures we made of your protected health information in accordance with law.

You must submit your request in writing to the Compliance Officer. We may charge you for the costs of providing the record. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time before any costs are incurred. The Health Center Manager can be reached at the following address:

Three Rivers Health Center
Attention: Compliance Officer
150 S. Wall St
Coos Bay, OR 97420

Right to Request Restriction – You have a right to ask us to restrict certain uses and disclosures of your protected health information. For example, you may request that we limit the protected health information we disclose to someone who is involved in your care or the payment for your care. You could ask that we not use or disclose your protected health information about a surgery you had to a family member or friend. You must submit your request in writing to the Compliance Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and

(3) to whom you want the limits to apply, for example, disclosures to your spouse; however, we are not required to agree to a requested restriction.

Right to Request Confidential Communications – You have the right to request that we communicate with you about health matters in a specific way or location. For example, you can ask that we only contact you at work or by mail.

To request confidential communications, you must submit your request in writing to the Compliance Officer. We will not ask you for the reason for your request. Your request must specify how or where you wish to be contacted. We will accommodate all reasonable requests.

Right to Be Notified of Breach – You have a right to be notified following a breach of unsecured protected health information.


If you believe your privacy rights have been violated, you may contact the TRHC Compliance Officer at [email protected] or submit your complaint in writing to the Three Rivers Health Center, Attention: Compliance Officer, 150 S. Wall St., Coos Bay, OR 97420

You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services. The quality of your care will not be jeopardized, nor will you be subject to any retaliation for filing a complaint.

If you have any questions about this notice, please contact the TRHC Compliance Officer at [email protected]